Shipping policy
By placing an order online with 4 Hunters Biltong, you confirm that you agree to our Shipping and Delivery Policy. To the maximum extent permitted by law and subject to any non-excludable consumer guarantees under the Australian Consumer Law, risk in the goods passes to the buyer once the goods leave premises under the seller’s control.
In the unlikely event that your goods are lost or damaged in transit, please contact our customer care team at treats@4hunters.com.au so we can assist in resolving the issue with the courier.
Frequently Asked Questions:
When will my order be shipped? Please allow 2 to 5 business days of processing and production time for your order to be dispatched from our warehouse once your payment has cleared.
How can I track my order? Tracking information will be available once your product is shipped. When you receive your tracking number via email, you will be able to track the delivery status directly through the respective courier's website. Please allow up to 48 hours from the time of notification for the courier's online tracking system to update.
Authority to Leave (ATL)
4 Hunters Biltong shall determine the most appropriate manner of shipping items to you. Where possible, we ship items using our preferred couriers and grant them full permission to leave parcels at residential addresses (Authority to Leave) to prevent packages from being returned to the courier’s depot.
Parcels will only be left if the courier deems there is a safe, secure place at the residence protected from theft or weather. If you prefer not to have an Authority to Leave on your delivery, you must advise 4 Hunters before placing your order. Please note that opting out of ATL may incur a re-delivery fee if you are not home to sign for the package.
Peak Season & Christmas Deliveries
4 Hunters Biltong cannot guarantee that deliveries will arrive in time for Christmas Day. December is peak season for all courier networks and transit delays are a normal occurrence during this time of year. Orders placed after the 1st of December for Christmas presents are made at the customer's own risk regarding arrival times.
Delivery Issues & Fees Undeliverable Packages
In the unlikely event that your parcel is returned to our warehouse as undeliverable, a customer service representative will contact you via email. Fees and charges will apply if a parcel is returned due to a customer failing to collect it from a courier depot within an acceptable timeframe.
Inaccurate Address
If there are any address discrepancies or formatting errors provided at checkout that cause the item to be returned to us, our customer care team will be in touch. A re-delivery cost will apply to re-send items that are returned to us due to incorrect address details.
Rejected by Receiver
If your item is being sent as a gift, please ensure the recipient is aware of the incoming delivery to avoid accidental parcel rejection. A re-delivery cost will occur if a parcel is rejected and has to be re-sent.
Delivery Timeframes
The expected delivery timeframes provided by our couriers are for reference only. Actual delivery may take longer due to peak periods, regional locations, or unforeseen courier delays. Investigations into the status of a delivery will not be lodged by 4 Hunters until the estimated courier delivery date has fully lapsed. If you have not received your item within 10 business days of dispatch, please contact our customer service team. Arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Contacting Us
If you have any queries or wish to contact us, please do so by email at treats@4hunters.com.au
4 Hunters Pty Ltd
Units 7 & 8/5-11 Jardine Drive, REDLAND BAY, QLD, 4165